Support

What to include in a support request

If you add a support contact before launch, ask users to include:

• A short description of the issue.
• What device they are using.
• The app version.
• The approximate date and time the problem happened.
• Their installation ID if the app exposes one in the app.

Common issues

Sync is not updating

Check that you are signed in, that the device is online, and that the app has had a chance to sync in the foreground. Local-only use is supported, so unsynced data may still exist only on one device.

My insight report is still processing

Insight reports are generated asynchronously. A report may remain queued or processing for a while before it completes. If it fails, retrying the request later may help.

I signed in after using the app locally

TagLife is designed to adopt local data into the signed-in account on first sign-in so it can sync across devices. If data looks unexpected after sign-in, include that in the support request.

Account and privacy requests

Questions about account data, deletion, or privacy should be routed through the contact path listed on the privacy page once that address or form is available.

Launch note

A real support email address, form, or help desk link has not been defined in this repo yet. Before publishing publicly, replace this note with the actual support channel.